PayUMoney — No refund

Address:Meerut, Uttar Pradesh, 250001
Website:payumoney.com

Payment id 9895197
No response from payumoney regarding the refund even though seller has agreed to refund the amount because the product i ordered was delivered to me in a irrepairable damaged condition, only response i am getting is through their customer care form which always ask me to wait for 24-48 hours.
No resolution from the payumoney team
To be honest payumoney doesnt provide buyers protection
I even emailed the ceo of payumoney so i could get my refund but still no response thats how bad this company customer service is
I hope all buyers read this before using payumoney for their next purchase.
payumoney is only safe for merchant when it comes to buyer they dont give a
its been 4 days since the merchant emailed them to refund me
payumoney should have initiated the refund by now instead i am emailing every other hour to get my money back
I deserved the full refund even if the seller would have refused bcos the product was completely damaged and i shared the pics right after they delivered the product but still i had to wait for merchant to agree to refund me
and even then i am not getting my money back
this is disgraceful
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