[Resolved] Payumoney — no refund of dropped transaction

 
1 Review
 harshit udainiya on Jan 2, 2018
Sir i have done transaction with my debit card and the transaction were failed but the amount was debited from the account and not refunded back yet. My payment id[protected] and date/time[protected]:19:07.0 and i am not able to contact customer care so sir please do something about it and kindly refund my money that i can able to pay my university fee.

no refund of dropped transaction
Complaint marked as Resolved Mar 17, 2018

Complaint Status


[Jan 02, 2018] PayUMoney customer support has been notified about the posted complaint.
Verified Support
PayUMoney Customer Care's response, Feb 14, 2018
Hi,

We would like to inform you that the TXN for the Payment Id[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU
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    Payumoney - no refund of dropped transaction