Payumoney — no response from merchant about product.

 
1 Review
India
 Amaljith Jayan on Aug 23, 2019
I have orderd a nivia football shoes on 6th of august 2019 from the website kheladda.in and the payment is done through payumoney the sum of money amounts to rs. 1074.00. I tried to contact them several times but didn't get any update regarding my shoes or the refund and the merchant is not even picking up the calls and responding to the mesages. Also i am unable to track the order with the provided order id. Merchant id:12338

no response from merchant about product.

Complaint Status


[Aug 24, 2019] PayUMoney customer support has been notified about the posted complaint.
Verified Support
PayUMoney Customer Care's response, Aug 25, 2019
Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - XXXXXX in order to get the status at their end.

Regards,
Team PayU
Updated by Amaljith Jayan, Aug 25, 2019
Hi,
I am unable to contact the merchant through any means as they are not picking up phones neither replying to messages. Could you please cancel the transaction and give the refund.
Verified Support
PayUMoney Customer Care's response, Aug 26, 2019
Hi,

Please note that this is a successful TXN via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Citrus Support Team
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    Payumoney - no response from merchant about product.