PayUMoney — No Settlement - Even after 4 days

Address:	Dehradun, Uttarakhand, 492001
Website:	www.payumoney.com

Payment ID :[protected]

Customer Released The Payment on[protected] & now its[protected] and we have not received any settlement in our account and when we are trying to contact paymoney they don't even bothers to revert to our emails.

As per the Payumoney FAQ : https://www.payumoney.com/faq_details.html?topic=contact_us

1) How often will I receive my settlement?

The Settlements are done once everyday. So, if there are any payments to be settled, those will be sent to the bank and you will get the deposit into your account

2) What is the payment settlement process at PayUmoney?

After the transaction is successful, the status against that transaction is 'Money with PayUmoney'. Once you have successfully delivered the product to your customer (buyer), you need to click on Release request button against that transaction and upload and enter the dispatch details. Once you request release of funds, the customer receives a notification from PayUmoney and has 3 days to raise his/her concern or to "Release" the payment. Once the customer "Releases" the payment or if the customer doesn't respond at all within 3 days, the funds are released. Once released, the funds are settled the next day.

In our case customer released the payment on[protected] & now its[protected] and we have not received any settlement in our account and when we are trying to contact paymoney they don't even bothers to revert to our emails.