[Resolved] Payumoney — non credit of funds to beneficiary

 
2 Reviews
Panchkula, Panchkula District, Haryana, India
 vinod312 on Nov 27, 2018
I have done two transactions using payumoney to make payment to mind research foundation panchkula. 1st payment was done on 24.11.18, payment id[protected] of rs 650/-. 2nd payment done on 25.11.18, payment id[protected] of rs 650/. I received success payment messages on mobile, but beneficiary said that they have not received payments on both occasions.

Link given by mind research foundation for payment is:
http://themindresearchfoundation.org/pay-now/

Which i used to make payments to them.

Is this type of service being provided by payumoney where customers amount is debited, but never credited to beneficiary? Is this payumoney's another way of earning/robbing money from customers?

non credit of funds to beneficiary
Complaint marked as Resolved Jan 5, 2019

Complaint Status


[Nov 28, 2018] PayUMoney customer support has been notified about the posted complaint.
Verified Support
PayUMoney Customer Care's response, Nov 29, 2018
Hey,

Please note that both the transaction are successful via PayUmoney Payment Id[protected]/[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU
Verified Support
PayUMoney Customer Care's response, Dec 03, 2018
Hey,

Please note that both the transaction are successful via PayUmoney Payment Id[protected]/[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Please provide me any proof such as screen shot of credit to merchant's account, so that i can sue them in court.. They are denying the credit of both transactions. I need a proof or else I have to move to consumer court.

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    Payumoney - non credit of funds to beneficiary