[Resolved] PayUMoney — not getting the postal address of the merchant | |
I had used PayUMoney gateway for paying some amounts to Money Desire Research, Indore. Since I was not delivered the promised services and also I was defrauded by the merchant, I had sent a mail requesting for refund of amount. They did not respond. Now, I want to file FIR with Police. For this purpose postal address of the merchant is required. Till date I have not received a single mail from them and hence postal address is not available with me. I tried to get their postal address through the net but for my surprise there are 2 websites by the same name. In view of this, I had sent a mail to [protected]@payumoney.com on 09.03.19 and till date they have not provided the postal address and unnecessarily dragging on the correspondence. Please advise them to provide postal address, as per their records, to enable me to do the needful. Was this information helpful? | |
Apr 25, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Mar 23, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU Verified Support Mar 24, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used | |
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I have been refunded an amount of 2499 from payu on[protected] with reference number [protected] amount was paid by me to headphone zone on 14th and later refunded to me on the 23rd march as the product was returned.
I have not my refund to my bank please resolve the issue.
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU