[Resolved]  PayUMoney — online payment for dominos pizzas using american express credit card

Address:Kota, Rajasthan, 324005

On september 20th i ordered pizzas from dominos and paid inr 3, 308/- online using payumoney. I paid through my american express credit card, however, the transaction was not completed so i had to pay cash. However, now in the statement of american express credit card dated 11th october i have been charged inr 3, 308/-. Please confirm when will i get the refund of this amount.
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Nov 16, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2018
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
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