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[Resolved]  PayUMoney — online shopping fraud by tapgig, by shopify. payu

I had ordered a teclast tablet/ pc, [ order id - ms1875] from 'tapgig.in, powered by shopify' worth rupees: 2, 999, under the name of mr. Anil n. Sonawane on15th of august 2020. The payment was made from my phonepe wallet upi (Phone number: [protected]- transaction id p2008151600197841441155. The transaction was made through payu payment service. (Payu payment id[protected]. The payment wasn't made to the vendor 'tapgig.in' but some (Divyanshu jain). The vendor isn't replying. I want my money back; refund.
How can you verify a fake/ fraud company to use your services. My humble request is to stop dealing from any payment done for tapgig, so no other person get fooled by tapgig.in

Website url:
https://tapgig.in/collections/smartphone/products/q

Please look at this issue as earliest as possible.
Thanking you,
+3 photos
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Sep 4, 2020
Complaint marked as Resolved 
Successful refund from payU/ merchant
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2020
PayUMoney Customer Care's response Hi,

Apologies for the inconvenience.

As checked, this is a successful transaction via transaction Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance.

Regards,
Team PayU
Aug 26, 2020
Updated by Sachin A. Sonawane The merchant doesn't reply, they haven't replied past two weeks or so.
What should I do?
Verified Support
Sep 07, 2020
PayUMoney Customer Care's response Hi Sachin!

As checked, your transaction has been refunded by the merchant on 04/09/2020. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU
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Successful refund from payU received.

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