[Resolved]  PayUMoney — payment deducted but not credit to british council

Address:New Delhi, Delhi, 110034`

Respected sir

I had made a payment of 13, 250 thru net banking to british council on 4th feb 2020. The same payment has been deducted by my yes bank account. I have also contacted yes bank and british council for the below payment status. As per bank they have credited the payment to payu and british council is saying that they have not received an money. I am daily contacting british council and yes bank. I am suffering a lot. Also i have not got any reversal till date.

Kindly resolve the issue as soon as possible. The matter is very urgent. I can share the bank statement till today i[censored] require the same.

04/02/2020 11:19:52 04/02/2020 27259 net txn: payupayment [protected] payupayment 13, 250.00
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Mar 24, 2020
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2020
PayUMoney Customer Care's response
Hi Rajeev,

Greetings from PayU!!

We would request you to share us below details so that we can assist you further in this regard.

• PayU, Merchant and Bank reference number.

• Scan copy of bank statement indicating the debit for the required transaction.

• Email id or phone number used for processing the transaction.

• First 6 and last 4 digits of your card.

• UPI / VPA if any used

· Transaction date

Regards
Team PayU
Feb 13, 2020
Updated by RajeevGoelji
Hi Please find below details as required by you

• PayU, Merchant and Bank reference number. : British Council

• Scan copy of bank statement indicating the debit for the required transaction. : Attached

• Email id or phone number used for processing the transaction. : Its was net-banking transaction, [protected]

• First 6 and last 4 digits of your card. Its was net-banking transaction

• UPI / VPA if any used

· Transaction date: 4th Feb 2020

Regards
Rajeev Goel
[protected]@gmail.com
[protected]

Verified Support
Feb 19, 2020
PayUMoney Customer Care's response
Hi Rajeev,

Greetings from PayU!

Please be informed that the said amount was successfully settled in the merchant account on 6th of Feb.
Please find the needful UTR id for the same HDFCR[protected]. Let us know for any other assistance.

Regards
Team PayU
Complaint comments 

Comments

Hi Rajeev,

Greetings from PayU!

Please be informed that the said amount was successfully settled in the merchant account on 6th of Feb.
Please find the needful UTR id for the same HDFCR[protected]. Let us know for any other assistance.

Regards
Team PayU
RajeevGoelji's [Complaint's author] reply, Feb 19, 2020
I am unable to see UTR Id, its showing as protected

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