[Resolved]  PayUMoney — Payment Deposit Cancelled Issue

Address:4th Floor, Pearl Tower, Plot no. 51, Institutional Area, Sector 32, Gurugram, Haryana 122001

To Payu support team
A payment of 4500 rupees was paid to my payu business account on 15th June, 2021 with payment ID[protected]. But I have not received the amount till date. It's showing payment deposit cancelled. Moreover, I can not refund the amount to my customer because it shows that "this amount will only be refunded from the next payment you collect." therefore I request you to either deposit the amount in my account or refund it to my customer at your earliest.
Sudeepta Saikia
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Aug 7, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jun 23, 2021
PayUMoney Customer Care's response
Hi, we would like to inform you that we have forwarded your request to the concerned team regarding the pending settlements. They will get in touch with you shortly.
Verified Support
Jun 28, 2021
PayUMoney Customer Care's response
Hi Sudeep,
As checked your account has been placed on Risk hold. Please raise your concern through help.payu.in or drop an email to [protected]@payumoney.com with MID - 7435734 for further assistance.
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    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
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