[Resolved]  PayUMoney — Payment done but product not received

I want to inform you that I have ordered a Bajaj coolest TC 2007 cooler worth Rs.5850.60 from cosmoskraft and the payment was done through your website.I have ordered it on 18th April but till now not received my order.I have the message of transaction number and bill of my order which I am attaching to this. Please help me to get my money refund or get my order.
Payment done but product not received
Payment done but product not received
Payment done but product not received
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Aug 14, 2021
Complaint marked as Resolved 
May 12, 2021

Complaint Status

PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 12, 2021
PayUMoney Customer Care's response
Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant ([protected] directly to get the status at their end.
Complaint comments  1 CommentShareTweet


Only this is the ditto reply from payu to me as well.. Pay u not wants to get involved when they are good number of transfers...
I take the company to court and proove this company making fool websites and taking all the money in his accounts...
That's it as not provided where my money gone.
PayUMoney Customer Care's response, May 21, 2021
Verified Support
PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.

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