[Resolved]  PayUMoney — Payment done but product not received

Sir,
I want to inform you that I have ordered a Bajaj coolest TC 2007 cooler worth Rs.5850.60 from cosmoskraft and the payment was done through your website.I have ordered it on 18th April but till now not received my order.I have the message of transaction number and bill of my order which I am attaching to this. Please help me to get my money refund or get my order.
+3 photos
Was this information helpful?
No (0)
Yes (3)
Aug 14, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 12, 2021
PayUMoney Customer Care's response
Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant ([protected]@gmail.com) directly to get the status at their end.
Complaint comments 

Comments

Only this is the ditto reply from payu to me as well.. Pay u not wants to get involved when they are good number of transfers...
I take the company to court and proove this company making fool websites and taking all the money in his accounts...
That's it as not provided where my money gone.
PayUMoney Customer Care's response, May 21, 2021
Verified Support
PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayUMoney
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    3770
    Pending
    436
    Resolved
    2131
    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
    View all PayUMoney contact information