[Resolved] PayUMoney — payment gateway payumoney - payment not sent in bank account even after 10 days of transaction

Model Media Solutions

Address:

PayU Payments Private Limited Unit no: 701 (P), A-Wing, Eureka Towers, Building no: 7, Mind Space, Malad (W), Mumbai-400064 Contact Number: 022-61642600

We have use payment gateway of payu, we provide our customer payu money payment link... He make payment via that payment link... On 27 march 2020...&... We have provided payumoney... Invoice proof as well... For processing our payment...

But now no one is responding on mail... From payumoney... We have raised ticket on their website as well, but their is no response from them...'

We have also provided them, customer acknowledgement, that he (Customer) had make payment... To us (Model media solutions india pvt ltd) then,

Also... They had not credited my money in my company account... Its more than 10 days now... From the date of transaction on payumoney

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Jun 4, 2020

Complaint marked as Resolved

issue resolved by them after 3 days

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

PayUMoney Customer Care's response Hi, please share the below details for assistance.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards
Team PayU

Apr 07, 2020

Updated by Model Media Solutions everthing is shared with you already, , , , , , on this email id : [protected]@payumoney.com

No one is responding to mails from your end, , , , ,

We have already provided "customer confirmation of payment" for your verification

Merchant id : 6854628 & company name : " Model Media Solutions India Pvt Ltd "

Your payumoney dashboard indicating ...settlement in progress from last 10 days...

No one is responding to ticket on your website https://help.payu.in/

ticket number : LX[protected]