[Resolved] Payumoney — payment not refunded yet

 
5 Reviews
Pune, Pune District, Maharashtra, India
 gaurav785 on Sep 8, 2018
I was booking rail ticket through irctc. Transaction failed from irctc but it was debited from your end. And i had not receive my refund yet.
Transaction id: [protected]. Refund as soon as possible. Customer are loosing faith if all these things happen.
I had contacted irctc and my bank. Both told to contact payu money. Please help on this. I had given the transaction id.

Complaint marked as Resolved Oct 23, 2018

Complaint Status


[Sep 08, 2018] PayUMoney customer support has been notified about the posted complaint.
Updated by gaurav785, Sep 08, 2018
Transaction id: [protected].. payment failed but not received refund yet. Please help.
Verified Support
PayUMoney Customer Care's response, Sep 08, 2018
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

I used my IDBI internet banking for making payment in IRCTC website through PAYU MONEY. Amount of Rs.200 got deducted but ticket is not confirmed.. Irctc says payment pending.. But amount is not even refunded to my bank account. For reference am attaching the screenshot of trasaction details.

I have not received any veiws on my channel and I have paid 700 rupees for 12000 veiws but I have not received any veiws on my Video so refund me my payment slip is below

Maine phonepe wallet se payunow me transaction kiya tha.
Ab bank me deposit hone ka expected date par ho gaya par av tak nhi aaya paisa

I booked 2 train tickets from dhanbad to vijayawada through irctc and my tickets were not booked and its status is provided that my money is refunded to payumoney but i dont have an account in payumoney

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    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
    Payumoney - payment not refunded yet