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[Resolved]  PayUMoney — payment not refunded yet

Address:Pune, Maharashtra, 412207

I was booking rail ticket through irctc. Transaction failed from irctc but it was debited from your end. And i had not receive my refund yet.
Transaction id: [protected]. Refund as soon as possible. Customer are loosing faith if all these things happen.
I had contacted irctc and my bank. Both told to contact payu money. Please help on this. I had given the transaction id.
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Oct 23, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Sep 08, 2018
Updated by gaurav785 Transaction id: [protected].. payment failed but not received refund yet. Please help.
Verified Support
Sep 08, 2018
PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
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