[Resolved] PayUMoney — payment on hold for no reason.

[Resolved] PayUMoney — payment on hold for no reason.

A abisek24 from Gurgaon, Haryana

Hi, I have received several payments from different customers on payunow, but in my app it says that the payments are on hold. Its almost rs 37000, kindly give me a call or update me why my payments are on hold. I am not a new user or done anything un-ethics, so i request you to please release my payments because its a lot of amount and those money are of my business upgrade. Payment id's are: [protected] [protected] [protected] [protected] [protected] [protected] +6 photos Was this information helpful? No (0) Yes (2)
Oct 2, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Sep 18, 2019 PayUMoney Customer Care's response Hi, Our team is already assisting you on email via ticket ID 05478439. We'd request you to please follow up on the same email and our team shall assist you further on this. Regards, Team PayU Oct 01, 2019 Updated by abisek24 Hey, I do received a call from PayU Team, and they said they will refund those amount to the source account, also i got confirmation that refund has been successfully settled.it was on 18th, Sept, but its been 13 days since i got confirmation for the refund but those amount haven't received at any account yet. I tried to raise several tickets and email them to their merchantsupport as well, still no response. its around 10+ emails i sent but not a single reply, now i guess you guys don't want to give my money. I was supposed to get my money in 2 days, and now its 17 days wasted, So my last option is to file a complaint to consumer court.
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sanyam.kul

from Mumbai, Maharashtra

I made a payment on Jain Stationary website for purchase of Rs160 on 17 September through UPI through payumoney gateway, the transaction failed but amount got deducted. My account is State bank of India MLN Medical College Branch, Allahabad. Im also attaching a pic of same.

PayUMoney Customer Care's response, Sep 18, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU