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[Resolved]  PayUMoney — payment refund not received.

Have made a transaction on 31st march 2019 for rs. 30000. The transaction failed but the amount was debited from my account. Checked the same with the merchant i. E. Infoedge (Nakuri.com) they have confirmed that they have completed the refund from their end to the payment network. Please expertise the process as i have to do payments to others.

Chq./ref. No.[protected]
Date: 31/03/19
Amt: rs.30000
Narration: pos 512967xxxxxx2433 payu-corporate. W pos debit
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Complaint marked as Resolved Jun 20, 2019

Complaint Status


[May 08, 2019] PayUMoney customer support has been notified about the posted complaint.
Verified Support
PayUMoney Customer Care's response May 08, 2019 Hi,
 
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - 

• PayU, Merchant and Bank reference number. 
• Scan copy of bank statement indicating the debit for the required transaction. 
• Transaction date along with the amount. 
• Email id or phone number used for processing the transaction. 
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,  
Team PayU
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