[Resolved]  PayUMoney — Payumoney charging 2.5% transactions fee on refunds??

Address:	122002
Website:	www.payumoney.com

My team initiated a refund of following transactions on 20 April 2017

17 Apr 17, 11:35 PM

[protected]

43407_17041728

[protected]@lim.isb.edu

7, 638.00

Completed

19 Mar 17, 01:33 PM

[protected]

43061_17031949

[protected]@gmail.com

29, 996.00

Completed

Now the payu customer care money teams called and asked me to pay the amount which was:

20 Apr 17, 03:38 PM
[protected]
[protected]
ajay.sharma.[protected]@gmail.com
37, 634.00
Settlement in Progress

This was paid on 20 April itself.

After 9 days - The refund is still not settled - Can you explain why?

The refund team Divya Pandey called up and asked me to pay 866 rs again. Which was paid on 27 April as below:

27 Apr 17, 03:41 PM
[protected]
[protected]
ajay.sharma.[protected]@gmail.com
866.00
Settlement in Progress

Could you let me know the status of the transaction? I've been told 24 - 28 hours on 27th April - No results so far.

NEXT STEPS:
1. REFUND to be settled ASAP.
2. Reason - why it was delayed to be communicated back to me.

Thanks
Kavita Sharma
+91 [protected]