PayUMoney — payumoney fraud transactions via payumoney gateway to a fake tirupati website

Satish Mudaliar

from Ahmedabad, Gujarat

Address:

38/18 Narayan nagar, Nr. Madrasi mandir, Khokhra, Maninagar, Ahmedabad - 380008, Ahmedabad, Gujarat, 380008

Hi team,

I had booked tirupati darshan ticket on august 12, 2019 for 8 people. The darshan date was nov 27, 2019.

I paid rs.3200/- via credit card.
Payment id :[protected]
Merchant id :- dsgkgb5i
Order date & time :- august[protected]:26:28 pm

I have not received a darshan booking confirmation from the website.

The payment was charged on my credit card. Please confirm if the payment has reached mybalaji.in.

I am trying to get in touch with the support team at tirupati. But there is no response from them.

I would appreciate if you could please refund the amount of rs.3200/- on my credit card. It seems that a case of fraud.

Regards,
Satish mudaliar
M -[protected]

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PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful transaction via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

Aug 28, 2019

Updated by Satish Mudaliar Hi PayU money,

I have been contacted from Mr. Rahul Troiphati from your end. He has no designation nor any. contact details. He replied me from noreply email which is again worrying me.

He called me and said I will refund your money and then I said ok. but he aSKED MY CREDIT CARD DETAILS TO REFUND. why one will ask the credit card details for another fraud transaction.

He then cancelled the call.

I want you guys to refund my money back with the same amount 3200 INR. If not then I will move Legally from my end. I am already in contact with my lawyer consumer court and Ahmedabad Cyber crime department.

So I am just waiting for your revert based on that I will take my next move.

Thanks,
Satish

Verified Support

Aug 30, 2019

PayUMoney Customer Care's response Hi,

We don't have any call support at our end and would request you to be aware of the fraud calls and not share any confidential details.Please note that this is a successful transaction via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

Sep 03, 2019

Updated by Satish Mudaliar Hi, Can you please share the merchant contact details?

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Comments

Pakhi Hazarika

from Mumbai, Maharashtra

The payumoney coustomer service not receiving any phone calls after they deducted money from my bank account. Fraud customers. Stealing my money but any product is not receiving by me. It's been 30days they didn't received my call. They took my 10500rs and now said that they can't contact with that marchent.

Raj kr pandey

from Riasi, Jammu and Kashmir

Sir, i want to inform you that i have paid money thorough my card to pay u app but i want to cancel my order .but in phone cart there is no any option to help me . Kindly help me to cancel my order thankyou

Raj kr pandey's reply, Aug 22, 2019

And refund my money which i pay online my cart on 21 august

PayUMoney Customer Care's response, Aug 28, 2019

Verified Support

Hey,

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regard,
Team PayU