[Resolved]  PayUMoney — payumoney shows transaction is done but no confirmation from smartphonebazaar on order processing.

On 22/05/2020, i made a payment of rs.2999.37 through your gateway under your id:[[protected]] against my online smartphone order with "smartphone bazaar. Online". I have not got any correspondence from the said merchant either on my placed order or on receipt of my above
Payment. I also sent my mail to their mentioned customer support mail id:
[[protected]@smartphonebazaar. Online] but got message"your message couldn't be delivered to [protected]@smartphonebazaar. Online because the remote server is misconfigured."
I contacted their given mobile number couple of times but it is switched off.
I see similar complaints online. And i am also going to file a compliant as payu also are liable to register with authorised partner before they provide their platform to collect money for the transaction on their behalf.

I need my product delivered or refund. Kindly either provide a can be reach details for the smartphonebazaar or refund our amount and cancel the transaction.
In the absence of any type of confirmation, i will filed a criminal
Complaint with the cyber crime cell, greater faridabad police regarding this. You are requested to attend this on priority basis and contact that self-styled merchant using the details available with your records (Collected while registering that merchant with your gateway)
And ensure that the refund of my above referred paid amount is completed before the end of the tomorrow. Hope to hear early from you with a resolution.
Thanking you.,

Sincerely yours
Snigdha dey
Advisor dell international
Email: [protected]@gmail.com
Cell: [protected]