[Resolved] PayUMoney — payumoney transaction failed but amount got deducted from my account

Ankita Sirker

Address:

16/D shib narayan das lane kolkata 700006, Kolkata, West Bengal, 700006

My payumoney transaction with payment id: 541320 failed. But amount got deducted from my central bank of india account. I tried calling the customer care service. However, nobody received the call and now i'm running over to my bank to check if there's any other way i can get the refund by today. I need it as soon as possible urgently and i even sent them an email regarding this. I have to pay me fees and today is the last date or my admission will stand cancelled. Please help me solve this matter. A refund would be highly appreciated.

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Apr 16, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 15, 2019

Updated by Ankita Sirker My payment is is not the one mentioned above. Below in the attached picture is my payment id.

Verified Support

Mar 16, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU