[Resolved]  PayUMoney — please refund darshan ticket amount

Address:Kunjuveetil house, Pootharakal post, cherpu, Thrissur, Kerala, 680561

Hi,

I had booked tirupati darshan on aug 26 2019 for 7 people. The darshan date was dec23, 2019.

I paid rs.2800/- a debit card
Payment id swx6TTM1

I have not received darshan booking confirmation from the website.

Payment was charged on my debit card. Please confirm if the payment has reached mybalaji.in.

I am trying to get in touch with support team at tirupati. But there is no response from them.

I would appreciate if you could please refund the amount of rs.2800/- on my account . It seems that a case of fraud.my account details given below.
Midhun k
[protected]
SBI Wadakanchery branch
SBIN0010562

Regards,
Midhun k
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Oct 30, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2019
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
PayU Team
Complaint comments 

Comments

Paid amount RS. 630/- for.appoitment at Asian institute of medical and science on 15/09/2019, amount got debited but transaction was not successful.

How long it will take to get refunded to my bank account?

Is there anything else needed to be done from my side?
PayUMoney Customer Care's response, Sep 25, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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