PayUMoney — Product payment done but not received products from merchant which useing payumoney payment

Dear sir,
I place the order dated 14/05/2021 time 10.52.17
Transaction ID : [protected] Rs. 498/- and paid by SBI Debit card. Attached find the mail received from the merchant, kindly do the needful

regards
Prashant Patil
prapatilphki123gmail, com
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PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 25, 2021
PayUMoney Customer Care's response
Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU
May 28, 2021
Updated by PatilPrashant123
Where i get merchant order id pl help me out
Jun 02, 2021
Updated by PatilPrashant123
I did not receive any money refund or things I order pl let me know what to do
Jun 05, 2021
Updated by PatilPrashant123
Please Sir i yet not get any product or refund from mrrchant
Please help me out
No contact number of merchant address of sane pl help me for same
Jun 07, 2021
Updated by PatilPrashant123
How i get merchant details and his phone number
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Comments

where I get the information about the merchant order id and his contact number please help me out

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