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PayUMoney — Product tracking

I ordered Sakshi current affairs 2020 year magazine.. using payumoney from Sakshi Education Store, after completed placing order my money was deducting from my bank account after that i try to to track the product and i'm unable to track it so please if it isn't successful placing the order i would want my money to refund in my bank account or if the order is completely placing i would want a solution to track my order
Product tracking
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May 12, 2021

Complaint Status

PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 12, 2021
PayUMoney Customer Care's response
Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant at [protected]@gmail.com directly to get the status at their end.
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