[Resolved] PayUMoney — refund for failed transaction on irctc rail ticket | |
I tried to book a ticket on 1 December 2018, but the ticket was not booked due to failed transaction .But the amount was debited from my bank account .The irctc app is showing that the amount is refunded but the money is not credited to my bank account . Bank name: Axis Gateway: PayU Money Transaction id:[protected] I am attaching the screen shots showing details. Was this information helpful? | |
Jan 13, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Dec 12, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |
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Transaction Ids-
[protected]/0
[protected]/0
[protected]/0
Please contact- [protected]@gmail.com
Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.
Regards,
Team PayU