[Resolved] PayUMoney — refund not credited to my account

Umer Qayam

from Mumbai, Maharashtra

Address:	560006
Website:	PAYUMONEY

I had made booking at irctc website, but later i cancelled the ticket.
Refund status is irctc is showing as it is credited to payumoney account.

I called to customer care number many a times, no one is responding.
I dropped an email too, but no one is responding.

Iam hoping reply from payumoney on this forum.

Please find the details of ticket:

Transaction id: [protected]
Pnr [protected]
Amount : 1215

Refund status from irctc:
Refund id: 100 [protected]
Refund amount : 1035

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Nov 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

PayUMoney Customer Care's response Dear Customer,

Your transaction ID [protected] has been refunded to your source account via bank ARN number 75503728268023148170383 and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

We appreciate your patience in the interim.

Team PayU

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Comments

Sanu Sandeep Agasti

from Barpali, Odisha

Money debited from my account but the IRCTC ticket was not given

PayUMoney Customer Care's response, Oct 3, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU