[Resolved] PayUMoney — refund not received for irctc transaction

winjit2002

from Delhi, Delhi

Address:

New Delhi, Delhi, 110034

I tried to book a tatkal ticket on irctc on 31st march 2019 with my rupay debit card of bank of india using payumoney gateway, the ticket was in waiting and next day 1st april it was cancelled automatically from irctc. Few days later irctc shows that the amount was refunded by irctc but i have not recieved it yet from payumoney. Screenshot of the transaction is attached in this message.
Kindly refund my money as soon as possible.

+1 photos

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May 27, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU