[Resolved] PayUMoney — refund not received till today

Surendra Singh Rathore kagal

from Jodhpur, Rajasthan

Address:

Jodhpur, Rajasthan, 342006

I am surendra Singh Rathore from jodhpur Rajasthan use payu gateway on 20/7/2018 to submit my kids school fee in Federal Bank... During tha transaction payment Rs9208. 60 deduct from my sbi account but not credit in school account which in federal bank... After 10 days has gone but still I have not received my refund in my bank account... Regarding this I have already two times mail to payu which ticket I'd is 03145137 and 03176347 but no reply from any one and no phone call from payu... Your customer care representative not received phone calls...

please help me to solve this issue as soon as possible. Thank you

Surendra Singh Rathore

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Sep 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

PayUMoney Customer Care's response Hi Surendra,

Your concern has already been addressed over the email sent by you under the case number 03145137.

As informed over the same, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of an issue. Since the said transaction is successfully processed, hence any refund/resolution will be provided by the merchant stpaulsjodhpur.com.

Your concern has been forwarded to stpaulsjodhpur.com since the transaction is successful. We suggest you take up your case further with the merchant for a resolution.

We appreciate your understanding with regards to this matter.

Regards,
Team PayU