[Resolved] PayUMoney — refund not received to my bank account by payu | |||
I booked my ticket from irctc, payment gateway was payu, transaction failed after which refund was made to gateway but haven't received my payment yet. gateway has received amount but didn't transfer refund money to my account. Transaction ID: [protected];Transaction Date: 15 Jan 2019 ;Cancellation/Refund ID: [protected];Bank Name: Credit & Debit cards / Net Banking / Wallet (Powered by PayU);Refund Amount: 350.49;Refund Date: 16 Jan 2019 Was this information helpful? | |||
Feb 24, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jan 24, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||
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