[Resolved]  PayUMoney — refund | not verified merchant | poor customer service

Address:560100

I made an online purchase using the Payumoney. I did not receive the product from the merchant. I have been writing to payumoney and the merchant's contact that they provided for almost a month now, there's no reply from the merchant and Payumoney keeps repeating the same reply "we request you to raise a refund at your bank, let us know if there are any issue so we can help"

I sincerely doubt you mean the last line. If you are so sure of the merchant why don't you contact the merchant and get it refunded.

I want my transaction to be reversed. Payment ID[protected]

Or

Atlas an approval from PayuMoney for my bank to reverse the transaction: [protected]_payumoney
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Apr 16, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2018
PayUMoney Customer Care's response
Dear Customer,

We would like to inform you that the TXN[protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id[protected] in order to get the service delivery status at their end.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team
Mar 11, 2018
Updated by Praveena Raghavendran
The complaint itself on the "not verified merchant". The merchant contact id the [protected]@payumoney gave is not responding to the mails or calls.
Verified Support
Mar 16, 2018
PayUMoney Customer Care's response
Hi,

As informed earlier, your TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU
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