[Resolved] PayUMoney — refund status
I have cancelled my ticket with pnr number [protected] on 10-nov-2017 22:23:56 hrs. My cancellation id is [protected]. Till date i have not received my refunded amount. Kindly check the status. As per irctc they have already refunded the amount to payumoney on 11-nov-2017. Still there is no balance of refund on my account. Please let me know when they will refund the money.
Complaint marked as Resolved 2017-12-16 15:59:40
[Nov 14, 2017] PayUMoney customer support has been notified about the posted complaint.
Verified SupportPayUMoney Customer Care's response Nov 15, 2017
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
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