[Resolved]  PayUMoney — reg payment

I have made a payment for online purchase of some product dated 19th nov evening around 4. Transaction process is completed and the screen shows transaction successful. Once the message displayed i minimized the screen. Amount has been debited but there is no payment successfull message and not even a mail from payumoney in addition to my order has not been confirmed by merchant site.
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Dec 24, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2019
PayUMoney Customer Care's response
Hi,


We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.



• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
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