Payumoney — regarding failed transaction

1 Review
 Saurav2611 on Jan 25, 2020
I have done a internet banking transaction for a purchase on fizzy goblet on 05/09/2019 of amount 2990. The transaction got failed but the amount got deducted from my account. It has not been refunded yet. The bank required a confirmation mail from your side regarding the failed transaction. The transaction id for this is[protected].

So i request you to kindly help me regarding this.

Thanks and regards
Kumar saurav

Complaint Status

[Jan 25, 2020] PayUMoney customer support has been notified about the posted complaint.
Verified Support
PayUMoney Customer Care's response, Jan 26, 2020
Hi Kumar,

We regret the inconvenience caused.

We would like to inform you that your transaction with PayU ID [protected] is successful and the amount has been remitted to the merchant on[protected]. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Team PayU
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    Payumoney - regarding failed transaction