PayUMoney — Regarding money embezzlement by payumoney

As i have done a transaction of amount rs 10000 with transaction with bank payment reference number:[protected] but on response from reciver side cant recieve money from payumoney side and where i have to complain my concern in pay u money i already raise a complain on my bank they say they already sent the money and also forward me recipet of payumoney confirmation reciept but in payumoney side i cant get any proper customer support mail or number and also they didnt give me any recipet for online transaction whether its failed or not i have so they embezzlement my money