PayUMoney — Regarding Payment Gateway Issue

PayUMoney — Regarding Payment Gateway Issue

C chandan-elen from Delhi, Delhi Sep 13, 2021 Sep 14, 2021 This thread was updated on Sep 14, 2021

It's been about ten days since we filed a complaint about Payumoney not working properly, and no one has bothered to react. We've been pursuing the helpdesk for a week, sharing every screenshot, and the expected TAT was September 10, 2021, yet the status remains in progress. We lose money because the majority of our orders come in the first week of each month. In a nutshell, we are also losing consumers on a daily basis. Was this information helpful? No (0) Yes (0)
PayUMoney customer support has been notified about the posted complaint. Verified Support Sep 14, 2021 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further. • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU Sep 14, 2021 Updated by chandan-elen We have posted our problem for the last 2 weeks but so far no resolution. The ticket number is YN[protected] for your reference. The expected date was Sep 10, 2021, but so far no one is bothered to revert.
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