PayUMoney — regarding the response from the customer support

Sreepriya Kodure

from Hyderabad, Telangana

Address:	500011
Website:	acumenconnect.in

The problem has been registered before two months. But it is still not resolved. Even after scheduling call.. There are no call backs.

We own a website called Acumen connect. An email thread was running from the past two months. As said, I verified the secret amount. However, the dashboard does not show it was verified. Also, it is not giving an option to upload the documents.

They 've informed that there was some technical issue from your end and that's the reason there was a delay. But, I have not received any response from the thread which is been followed from the initial email. I 've also tried calling you, however, there was no response.

I've also scheduled a call, but haven't received any. Our money is struck with you. If you cant speeden up or could not resolve this, please let us know, we'll withdraw our services from your platform.

I wanted this to be sorted right away. Please respond.

Was this information helpful?

No (0)

Yes (0)

PayUMoney customer support has been notified about the posted complaint.

Related PayUMoney reviews

View all 3770 PayUMoney Reviews

Comments

Srinivas Marri

from Hyderabad, Telangana

Yesterday night I made 448 rs Airtel recharge...amount deducted from my account...but not recharge my Airtel mobile.please go through that .please refund as soon as possible..

PayUMoney Customer Care's response, Feb 19, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Shivkant Kaushik

from Mumbai, Maharashtra

Dear sir pls refund my money that was wrongly paid
payment id[protected]&[protected]

PayUMoney Customer Care's response, Feb 19, 2019

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 231426457/231488361 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

asifreyaz

from Gurgaon, Haryana

Booked ticket on IRCTC and my money is debited from my bank acconut but not get PNR number. Transaction id is [protected].

PayUMoney Customer Care's response, Feb 19, 2019

Verified Support

Hi,

Please note that this is successful via PayU Payment ID 8036178501 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,

Team PayU.