[Resolved] PayUMoney — regarding transaction failed on irctc

alok6266

from Delhi, Delhi

Address:	Mau, Uttar Pradesh
Website:	irctc

On 31st july i have booked irctc ticket through my sbi debit card and they used pay money for transaction of 1510.00 inr that is deducted from my debit card account but irctc saying it is failed transaction.Kindly look forward and try to resolve it quickly.Details are following-

Reservation ID: [protected]
txn no[protected]

Train No./Name: 22407 / BSB ANVT G RATHTicket Type: E-ticket
From: VARANASI JN (BSB)02 Aug 2018 To: ANAND VIHAR TRM (ANVT)03 Aug 2018 00:00 Hrs
Booking Date: 31 Jul 2018

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Sep 1, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

PayUMoney Customer Care's response Hi Alok,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU