[Resolved] PayUMoney — Settlement is on hold from last 15 days no response from payumoney

[Resolved] PayUMoney — Settlement is on hold from last 15 days no response from payumoney

C Codes Mela

Hi my merchant id is 7188064 I received an order on 1 Sept 2020 and today is 15 Sept but still no progress I don't know why? after sending all proofs of payment they are not releasing payment in my account and my business is impacted so much because of this issue also customer also confirmed that the payment made by him and I raised a query but I don't get any reply from the last 4 days that why I have to type here below are some proof please help me in this +3 photos Was this information helpful? No (0) Yes (0)
Aug 7, 2021 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Sep 15, 2020 PayUMoney Customer Care's response Hi! Apologies for the inconvenience. As checked, our team has sent you an email regarding your concern. Request you to check the same and reply on same email for further assistance with your query. Regards, Team PayU Sep 15, 2020 Updated by Codes Mela already replied and they also confirm that email but still no response Verified Support Sep 16, 2020 PayUMoney Customer Care's response Hi! As checked, our team has forwarded your concern for settlement release approval and same will be completed within 24- 48 hours. Request you to wait till then. Regards, Team PayU Sep 16, 2020 Updated by Codes Mela okay I am waiting Verified Support Sep 17, 2020 PayUMoney Customer Care's response Hi! Thanks for the acknowledgment. Please let us know in case any further assistance is required. Regards, Team PayU
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