[Resolved]  PayUMoney — Settlement on hold problem

My payu merchant id 8178853
On 7/07/2021 i received 64371 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold" try after 210 days.
Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us
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Oct 15, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 11, 2021
PayUMoney Customer Care's response
Hi,

We request you to write to our team at [protected]@payumoney.com so that they can assist you better.

Regards,
Team PayU
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