Submit a Complaint
Banks
PayUMoney

PayUMoney — Settlement on Hold Reg.

Address:Chennai

Dear sir/mam
Greetings! We have registered ourselves as merchant with payumoney payment gateway with merchant id - 8120649 and our account has been activated. We have tested it by sending a small amount of ₹100 with transaction id - [protected] and it has been more than 3 days since and the settlement is on hold and there is no response for query posted through help.payu.in. We can activate our online sales only if this issue gets resolved and our business is out on hold for issue with payment gateway. Please do the needful. Looking forward to hear from you.

Thank you

Regards
Akshay Ravichandran
Proprietor - Weddings India
www.bridengroom.org
Was this information helpful?
No (0)
Yes (0)
PayUMoney customer support has been notified about the posted complaint.
May 24, 2021
Updated by weddingsindia None of the queries were resolved nor responded and they are all beyond expected end date. There is no contact details to contact anyone or even an email. When we try to send an email to [protected]@payumoney.com, all our emails are denied from the server because of some restrictions posted by host

May 26, 2021
Updated by weddingsindia There has been no reply from Payumoney's end for the past 2 days and we could clearly see that they are only resolving complaints they see fit (most of them being refusal of refund to consumers). They are even replying complaints given by consumers after us. Ignoring complaints wont take you long way, that too with merchants.
Verified Support
May 27, 2021
PayUMoney Customer Care's response Hi,

We have raised your concern to our team they will check and well update you on the status on priority.

We appreciate your patience in this matter.

Regards,
Team PayU
May 27, 2021
Updated by weddingsindia Its been 10 days now. We cant afford such delays after going live. There must be something you could do to expedite the process. We are glad to submit the required documentation if any, from our end
May 30, 2021
Updated by weddingsindia There has been no response and no one from payu has ever tried to contact me. Payu is not taking action inspite on complaining through consumer complaints. Please do the needful
Complaint comments 
1 Comment

Related PayUMoney reviews

[Resolved]PayUMoney - Laon not taken[Resolved]PayUMoney - Credit Card fraud using PAYU ADDPAY SERVICES[Resolved]PayUMoney - Settlement not completed after 7 month[Resolved]PayUMoney - Non Settlement of Funds[Resolved]PayUMoney - Settlement is under process since last 7 Days (PAYU FRAUD ALERT)
View all 3770 PayUMoney Reviews

Comments

Hi,

We apologize for the delay. As per our record, your account is activated.

Please feel free to reach out for any further assistance.

Regards,
Team PayU
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayUMoney
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    3770
    Pending
    436
    Resolved
    2131
    View all 3770 PayUMoney reviews & complaints
    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
    View all PayUMoney contact information