[Resolved]  PayUMoney — ticket not booked

Address:Salem, Tamil Nadu, 636011

I was booked ticket in irctc payment gateway for pay u online payment in my rupay card and the amount was debited but ticket was not booked.. So kindly refund my money to my account. My account number[protected], canara bank, periyar university branch, salem, tamil nadu.
Transaction details:
Transaction id - [protected]
Booking date: 27.11.2018
Train number: 22154, chennai express
From salem junction to egmore junction
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Jan 2, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2018
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Complaint comments 

Comments

Transaction id:[protected]IGAETKCVI9 and[protected]IGAETJTRB9
Dear sir
this is my transaction ID detailed of AP GOVT driving LLR Test but amount was detected payment not success so help me
PayUMoney Customer Care's response, Dec 3, 2018
Verified Support
Hey,

Please note that this is a successful transaction via PayUmoney Payment Id - 7645841727 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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