PayUMoney — transaction declined but money not refunded

Neeta Chavaria

from Mumbai, Maharashtra

Address:

421004

I was trying to book tirupati darshan tickets on 6th oct 2019 but after sometime i received an email from payumoney that transaction has been failed then how you guys are saying that the money has been remitted to merchant account.

I need proper resolution on the same and strict action needs to be taken against payumoney as they misguide people.

Below is the details of email that i received from payumoney.

Dear neeta chavaria

We noticed that your transaction with www.mybalaji.in has failed.

Following are the transaction details:

Merchant name www.mybalaji.in

Payment amount 1600.00

Payment id[protected]

Merchant website/store www.mybalaji.in

Date/time of payment[protected]:46:00.0

Failure reason transaction dropped

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Comments

KiranChugh

from Delhi, Delhi

I have submitted the payment of ignou term end exam form. money has been deducted from my account but i am unable to find the reciept of the status done.

PayUMoney Customer Care's response, Oct 17, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details through our website https://help.payu.in.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Vikram621311

from Mainpuri, Uttar Pradesh

I have paid fees to my college but I don't have payment slip
Please provide one
Payment id[protected]