Show menu
Ask a Question FAQ Sign in

[Resolved]  PayUMoney — transaction dropped and my account has been debited

On 23 february i did a payment with payumoney. The transaction has dropped but my account has been debited for 18 585 inr. Payumoney transaction payment is[protected]. Merchant is date is[protected] at 15:06:57 ist. I want payumoney to refund and to explain how to get refund. Transaction is in my account is pca:[protected]:89050047:payu money [protected] one.
Complaint marked as Resolved Mar 31, 2018

Complaint Status

[Feb 27, 2018] PayUMoney customer support has been notified about the posted complaint.
Verified Support
PayUMoney Customer Care's response Feb 28, 2018

We are unable to trace any transaction with the provided details. Please share the below details at [protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected] or just create a ticket at our end through

PayU Team
Complaint comments  Add a Comment     Updated: ShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Customer satisfaction rating
    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002