[Resolved] PayUMoney — transaction failed bank money got deducted | |||||
I wanted to add. Money on payumoney wallet but got some errors two time and money not added. I saw in bank money was deducted to payumoney. Please refund my money to my account as im having problems. Customer suppoet is not replying. Please revert my money to bank account. I was trying to reach to their customer support but no reply and i have read too many complaints so please solve my problem.. My registered mobile is [protected]. Was this information helpful? | |||||
Dec 18, 2017 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Nov 15, 2017 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team | |||||
 2 Comments | |||||
Comments
M3y transetion id is [protected] on irctc with pay u on[protected] amount 4088.24rs n not refunded yet pls refund
Reply
M3y transetion id is [protected] on irctc with pay u on[protected] amount 4088.24rs n not refunded yet pls refund irctc say it refunded but not reaceved yet on my acount i pay it with my panjab nattionl bank visa dabit card pils solve it
PayUMoney Customer Care's response, Nov 15, 2017
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
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