[Resolved] PayUMoney — transaction failed but money was debited from my credit card

smutwatia

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110034

I was making the payment of electricity bill payment of tata power delhi on 17th june 10 o clock in the morning through jio money and the merchant was payumoney and the transaction failed but the money was debited from my credit card.kindly provide my money back in my credit card or add it in jio money app.and also please provide some customer relation peoples on the phone for solve the querry and your gurgaon customer care number no one is picking up the call its pathetic.

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Jul 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jun 19, 2018

Updated by smutwatia the amount was of Rs 4790

Verified Support

Jun 22, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU