[Resolved] PayUMoney — transaction problem

Sylvia Mk

from Delhi, Delhi

Address:

New Delhi, Delhi, 110009

I paid my examination fees through payumoney on 2nd of october 17 but it keeps failing. I tried multiple attempts until i got a message saying there's insufficient amount in my sbi account. The fee is suppose to be ₹ 1610 including the extra charge ₹ 1626.31 to be exact. After this situation i got into i have no idea where to go further, whom to ask. There was ₹9000 in my sbi account but all were gone and now i'm helpless. I read about the refund but i need to know and be updated about the time that is going to take for my further transactioning. So please take this matter seriously since i have ₹4 left in my account and i cannot even do anything.
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Nov 5, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Comments

akashaj1990

from Noida, Uttar Pradesh

I was paying my internet bill for nextgen solution and my money got deducted but somehow due to some connectivity issue it did not send the response to nextgen solution for successfull transaction, could you please check the payment id [[protected]] and reconfirm nextgen for successful payment.

PayUMoney Customer Care's response, Oct 3, 2017

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 163904622 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

parveen goyat007

Dear sir I try to payment for my hssc Advt 11/2015 exam fess 150 but I will try to pay I will show transactions failed and ur amount deduct but today I have not received my amount back I will try again to pay but againt failed

PayUMoney Customer Care's response, Oct 25, 2017

Verified Support

Hi,

This is to inform you that your payment id: 164732753 and 164796519 have already been refunded by us with reference number: 30000872727271205539347 and 30000872737272145789602. We'd advise you to please get in touch with the issuing bank regarding the same.

Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

darkhunter

from Gurgaon, Haryana

on 18/09/2018 I applied for the post of hssc group D adv no 4/2018 cat no 1 and i make payment vai net banking but my transaction has failed whereas amount has been deducted from my account.
TRANSACTION ID[protected]
I request you please take attention to it

PayUMoney Customer Care's response, Sep 19, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU