[Resolved] PayUMoney — transaction success hall ticket not downloading

jelin prabha

from Chennai, Tamil Nadu

Address:	Kanyakumari, Tamil Nadu, 629166
Website:	msupayment.in

I paid MSU payment using PayUMoney the amount debited but the hall ticket not downloading then I tried once again and paid again to get hall ticket kindly refund the money for failure transaction.
Payment Id :[protected]
Merchant Transaction Indentifier : 201730925152061810042vzf8cCEF18N
sum of 1167 rs.
Kindly refund me
I have placed complaint one month before also till now I not get my refund.
If pay u money is not responsible then where would I go. in bank they are telling that they placed complaint but the status is pending how long we have to wait... I contacted msu payment helpline there is no response

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Dec 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

PayUMoney Customer Care's response Hi Prabha,

Please note that your transaction is successful at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,

Team PayU