[Resolved]  PayUMoney — transaction successful/order not placed

Address:416013

I did payment through payumoney gateway on[protected].

My payment id is: [protected] & merchant order id: 34

But seller is saying that he didnt received money.

Seller name is

Address: divine enterprise
Phone: [protected], [protected]
Office no. :[protected]
E-mail: [protected]@gmail.com
E-mail: [protected]@gmail.com
Website: https://vastudigital.com/

I made a complaint at support center on 5th oct 2019, but yet they dont solve my issues. I need my money back.

I am also having a software compny named mayara tsi pvt ltd, my experience with payu is not so good.

One of my client also have accout here, they are waiting nearly 7 months for website verification. Not verified yet.

Their support is pathetic.

I am not going to suggest any of my clients to get services from payu money in future.

They dont have customer care number, any numer got from google search all numbers are ringing but no one receiving calls.

Chat support is a bot only who cant solve your problem. Also no one is commenting on support tickets.

I think they dont need clients. They dont want business.

Thanks & regards,
Rohit katake
Director
Mayara tsi pvt ltd
+3 photos
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Nov 15, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2019
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
PayU Team
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