PayUMoney — unauthorised transaction of rs. 29000 using sbi debit card details by some payumoney user

ankushtrl

Address:

Jamshedpur

Hello team,
An unauthorised transaction of rs. 29000 was made from my sbi account by some payumoney user after hacking my phone and getting my debit card details. This is completely unauthorised transaction.
I received the following message in my message box.

*sbidrcardx6481 used for rs29000.00 on 06. Apr20 at 11111744 txn#[protected]

When i was checking the details in my transaction history on net banking portal, following description i found regarding the transaction.

*by debit card_othpg[protected]payu_www.freecharge.inGurgaon-

It shows that the transaction was made through payumoney by some user.

The above transaction was made without my permission. My debit card no is [protected]

Regarding above issue i have also made and complaint in my sbi home branch as well as in the police station also.

Against this issue, i need your help to overcome this issue and get the refund which deducted from my account without my permission.

I will be thank full to you.

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PayUMoney customer support has been notified about the posted complaint.

Apr 09, 2020

Updated by ankushtrl Looking for the quick response from PayUMoney.

Verified Support

Apr 12, 2020

PayUMoney Customer Care's response Hi Ankush,

As checked, the following transaction as already been refunded to original mode of payment on 06/04/2020 via bank reference number[protected] and bank ARN[protected]. Request you to contact your issuing bank with the given details for further assistance.

Regards,
Team PayU

Apr 14, 2020

Updated by ankushtrl Hello PayUMoney Team,
Can I get the details of that PayUMoney user?