[Resolved] PayUMoney — unpaid fee

deepak1234deep

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110088

Hi team

I am pooja paid my son quarterly school fee through payumoney and my payment i'd was [protected] and it was favour of prabhu dayal public school.
It was paid on 15th july and my account got debited and payment show successful, but why school portal is still showing me unpaid fee.
Please check and resolve this issue as soon as possible.

Thanks
Pooja

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Sep 10, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

PayUMoney Customer Care's response Hi Pooja,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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