[Resolved] PayUMoney — upi transaction

Vinod Gangar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400067

I have booked mobile on line on 25/03/2018 of mi india. Rs 11148.00 was debited to my account. I have used tej application of google.
Transaction was successful. Upi i'd no is[protected]. Merchant mi india informed non receipt of fund very late. I was following with merchant. As merchant inform non receipt of fund i contacted tej team and payu team who inform to contact issuing bank. Payu id is [protected]. Payu is informing that chargeback raised on above id and informing to contact issuing bank. But payu might have credited wrong account and not helping for recovery and pressuring axis bank for refund. Please instruct payu to refund me rs 11148.00 if they have credited wrong account

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Jul 21, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU