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Payumpp — not refund my bank a/c

I had cancelled the ticket on 21.02.2018. And amount of 365 has to be credited to my account. But after 6 days also it is not the website it is showing refunded on 15.07.17 and bank name as payumpp. Details as below,

Pnr no-
Transaction id - [protected]
Refund id - [protected]

Transaction id:[protected] pnr no [protected] train no./name:13414 / farkka express
Date of journey:21-feb-2018 date of boarding:21-feb-2018 class:sleeper class (Sl)
From:delhi (Dli) to:harpalganj (Hrpg) boarding:delhi (Dli)
Resv upto:harpalganj (Hrpg) quota: general (Gn) date of cancellation:23-feb-2018 18:11:39 hrs
Ticket type: e-ticket cancellation id:[protected]
Note: train is cancelled, only full cancellation is allowed

Please look into the matter.

not refund my bank a/c

Complaint Status

[Mar 12, 2018] Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India